Domestic Shipping (1–2 Business Days)

All orders are typically shipped the same day if placed before 12:00 PM (JST). Delivery times may vary depending on the region.

International Shipping (2–4 Business Days)

All international orders are shipped from Japan using DHL Express, a trusted and reliable global courier. We currently deliver to over 60 countries worldwide.
Please note that we are unable to ship to APO/FPO addresses. Certain remote areas may have delivery restrictions.

Tracking

Real-time tracking information will be provided as soon as your order is shipped. You can easily monitor the delivery status using the tracking number.For more information about shipping restrictions or if you have any questions, please feel free to contact our customer support team at info@feedfesta.co.jp.

Return Policy

We accept returnsonly for unused and unopened items.If the return is due to a defect or an incorrect item,we will cover the return shipping cost.
For all other reasons,the customer is responsible for return shipping fees.

Refunds

Once we receive the returned item, a refund will be issued to your original payment method within7–10 business days.

Cancellations

Orders can be cancelled within12 hours of placement.
Please note that cancellationscannot be accepted once the item has been shipped.